KLOUD CONTACT CENTER
Cloud-Based Contact Center provides all the features you need to easily run and manage your own contact center, allowing your Sales and Service Agents to skyrocket performance and improve customer service quality.
Kloud Contact Center dashboard allows real-time access to pertinent data analytics to help your managers and agents identify issues and resolve them quickly.
There is real-time call recording that will help in performance evaluation and training. The recorded calls can also be used by your Product Development and Marketing teams to measure market behavior towards your products and services. It will also be useful in resolving customer issues such as disputes, compliance and liability mitigation.
KLOUD CONTACT CENTER FEATURES
queue routing
- Standard IVR with unlimited levels and options for multiple entry points
- Multi-language support
- Source-based/skill-based routing for predictive needs
- Time-based routing
- Unlimited number of queues
queues
- Linear queue support
- First available queue support
- Advertisements and queue message support
- Custom music-on-hold
- Agents can be in multiple queues at the same time with skills-based routing
- Queue callback (callers can request callback by entering their number, receive call back when at the front of the queue)
call center agent
- Log in and log out
- Record call dispositions into
each CDR - Categorize calls
- View their active calls
- View call history
- View all entries in all queue
pertaining to them - Call recording
call center supervisor
- Dashboard with real-time queue statistics for monitoring and team management
- Listen/Whisper/Barge-in
- Scheduled and custom reporting
Good design = real results
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Transactions increase
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Mobile conversions increase
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Revenue increase
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